There are many benefits to utilizing Advanced Metering Infrastructure (AMI). By having a Gas AMI communications module installed, NIPSCO can provide customers with more frequent and enhanced usage data, which will help us to better address your questions if you have any issues with your service. Immediate and future benefits may include: 

• Greater visibility into gas consumption and access to on-demand meter reading  

• Reduced carbon footprint from fewer vehicle emissions by eliminating the need to drive by for a billing read  

• Improved safety for NIPSCO employees by reducing in-person field visits for gas meter reading  

• Improved customer service by increasing frequency of meter readings  

Please note that some benefits and AMI functionality may not be available until future years 

During the Gas AMI Program, NIPSCO will exchange existing AMR communications module with an AMI communications module for eligible homes and businesses throughout our gas service territory. If required meter maintenance is detected during the exchange, NIPSCO will take necessary steps to repair or replace the gas meter.  

The new module will provide improved usage, billing, and safety-related information for customers and NIPSCO.  

An AMI communications module is installed onto an existing gas meter set that enables the automated and remote collection and sending of gas metering information.  

2024 - New technology will begin to be deployed and integrated into NIPSCO’s customer information systems. Deployment of gas AMI communications modules will begin following the deployment and integration of IT systems. 

2024-2026 - The AMI network and gas communications modules will be deployed. The AMI gas modules will transmit data over the NIPSCO AMI network and supporting IT systems to deliver functionality and benefits outlined in these FAQs. 

Customers will receive a letter notification about the gas module exchange. On the day of installation, a service technician will come to your home or business to change out the equipment. The technician will knock on your door to check if you are home, but you do not need to be home for the exchange to take place. A typical AMI module installation takes approximately 15 minutes to install the equipment. Upon completion, the technician will leave a door hanger with information about the exchange and your new module.  

Please note: customers whose meters require immediate maintenance will not receive a letter notification but will receive a door knock and door hanger with installation details and contact information. If temporary shut-off is required, customers will receive fourteen (14) days written notice unless the situation poses a hazard or danger.

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Yes, AMI modules come pre-tested along with test results directly from the manufacturer. The module will be tested for accuracy during the deployment process. 

Each AMI radio frequency module has a unique identifier which is transmitted along with the meter reading. The unique number is associated to your account record electronically to ensure a match.