About electric AMI and advanced metering

The installation of electric Advanced Metering Infrastructure, or AMI, systems enable us to improve service to you. The NIPSCO electric AMI system will be installed in phases for approximately 490,000 electric residential and business customers throughout NIPSCO’s service area over the next three years starting in March 2024.

Your electric AMI meter installation

The process to get your new AMI meter installed is simple:

• When it is time for you to get a new meter, you will be notified via a letter in the mail approximately 30 days in advance of your meter installation.
• Meter installations will be completed by Quanta Utility Engineering Services (QUES), a NIPSCO subcontractor. The technicians will carry photo identification, wear uniforms and drive marked vehicles.
• The installation process will be done at no charge and will typically take less than 15 minutes. You may notice a brief service interruption during the work. In most cases, the technician will not need to enter customer homes or businesses. However, the technician will request access if the meter is located inside or behind a locked gate.
• If you are not at home during the visit, the technician will leave a door hanger indicating that the new meter was installed or informing the customer how to schedule an installation appointment if QUES was unable to access the meter.

FAQs - Electric Advanced Metering Infrastructure (AMI) Overview

FAQs - What to expect during your electric meter installation

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