NIPSCO and our trusted installation partner, Quanta Utility Engineering Solutions (QUES), will install the AMI meters. All technicians will be identifiable and able to provide proper identification to show you at your request. 

During the Electric AMI Program, NIPSCO will install new electric meters for eligible homes and businesses throughout our electric service territory. The new equipment will allow us to provide improved responses for outages and emergencies, enhanced energy efficiency offerings, cost savings, and better billing information for customers.

There are many benefits to utilizing Electric Advanced Metering Infrastructure (AMI). By having an AMI meter installed, NIPSCO can provide customers with more frequent and enhanced usage data, which will help us to better address your questions if you have any issues with your service. Immediate and future benefits may include: 

• Improved customer service by increasing frequency of meter readings
• Faster restoration times during an outage or emergency
• Greater visibility into energy usage and access to on-demand meter reading
• Increased convenience when service is connected or disconnected remotely
• Reduced carbon footprint from less greenhouse gas emissions due to less energy being used and fewer vehicle emissions by saving an in-person visit by a NIPSCO technician
• Improved safety for NIPSCO employees by reducing in-person field visits for meter reading

Please note that some benefits and AMI functionality may not be available until future years.

Approximately 490,000 residential and commercial electric meters are eligible to be updated with new AMI smart meters over a deployment period from 2024-2027.

If you have a Solar or Rate Case meter, you will receive an AMI Meter per the process outlined in previous questions and continue to receive the same benefits as other AMI residential meters.

The environment is important to us, so we do our best to recycle and reuse materials whenever we can. Any equipment removed after an AMI upgrade will be rebuilt, repurposed, or recycled when possible.

If you experience problems with your utility service after your installation is complete, please contact NIPSCO at 1-800-464-7726 to report your issue. Our customer service representatives will be available to address your concerns.  

Yes, the technician will knock before beginning the installation.

Customers may notice a brief service interruption during the work. In most cases, the technician will not need to enter customer homes or businesses. However, the technician will request access if the meter is located inside or behind a locked gate.

No, our equipment will not be attached to your property by drilling holes.

The service technician will leave a door hanger on your door to let you know when the meter has been changed. If for some reason the meter installation was not possible, the service technician will leave a door hanger with information to reschedule your installation.

No, you do not need to be home to have the AMI module installed if the module is located outside of the home. Someone at least 18 years old must be home to let in the service technician if the module is located inside your home.

Customers will receive a letter at least 30 days in advance of their meter installation. On the day of installation, a service technician will come to your home or business to change the electric meter. The technician will knock on your door to check if you are home, but you do not need to be home for the installation to take place. A typical AMI meter installation takes approximately 15-20 minutes to install the equipment and may require a brief interruption in your electric service for the safety of the service technician. Upon completion, the technician will leave a door hanger with information about the installation and your new meter.

The updated meters NIPSCO is deploying complies with the Federal Communications Commission (FCC), World Health Organization, and international requirements for acceptable radiofrequency (RF) exposure limits. Smart meters present significantly lower RF exposure than many other products used daily by consumers without concern.  The updated meters emit only low-energy frequency waves to transmit information, with levels well below that of common devices such as mobile phones and laptops.

More information here

Yes, AMI meters come pre-tested along with test results directly from the manufacturer. The radio module will be tested for accuracy during the meter collection process regularly.

No. The AMI radio transmission operates in compliance with Federal Communications Commission Regulations to avoid interference with other electronic modules. The system operates at such a low frequency reserved for this purpose that it will not interfere with the operation of any other equipment on your property.

Each AMI radio frequency module has a unique identifier which is transmitted along with the meter reading. The unique number is associated to your account record electronically to ensure a match.

No, NIPSCO will not have remote access to anything on your property other than NIPSCO’s electric meter. NIPSCO will not be able to control or monitor anything in your home or business without your permission, knowledge, and installation of additional specialized equipment.

No. The manufacturer has incorporated security features and encryption technology into the meter. While the meter display is visible so customers can check their consumption, the meters are sealed, and the information and data stored within them can only be accessed by NIPSCO with the designated software.

If your power is out, visit our website at www.nipsco.com/out to view our outage map to see if there are any other outages reported in your area.  We offer plenty of easy-to-use options for you to report an outage, such as:

• Report your outage online (link above)
• Report an outage on the mobile app
• Report an outage by texting 'OUT' to 444111
• Call in at 1-800-464-7726

Yes. As the AMI system is deployed in the coming years, you will have access to more detailed information about your electricity usage patterns through the NIPSCO web self-service portal and mobile app. Additional information and features will be added as we continuously improve the system. These features will enable you to have a better understanding of your energy usage so you can make better choices about how you use your energy.