Stop what you’re doing
Don't smoke or light a match. Don't open the windows. Don’t use anything that could cause a spark, like a phone, light switch, appliance or flashlight. Don’t start your car or use your garage door to leave.
What to do with your utility service during flooding
Flooding can damage your electric or natural gas lines and appliances, causing a safety hazard. Here’s what to do if flooding affects your home or business:
- In the event of a flood, turn off electrical power to each appliance and leave it off
- If the natural gas is shut off at the meter, call us to turn it back on for you
- If water levels were high enough to cover the meter, call us to check your meter and/or regulator before using your appliances. Floodwaters may have shifted your home or caused other stresses, possibly resulting in a natural gas leak
- If your appliances have been impacted by flooding, do not attempt to place appliances back in service yourself. A qualified professional should check, clean, repair and test all appliances and/or pipes
If you smell natural gas after a flood:
Leave the area immediately
If you're inside, get out immediately. If you're outside, leave the area quickly.
Call 911 and us
From a safe location, away from the building, call 911 and our emergency number at 1-800-634-3524 (24/7) and wait for crews to arrive.
More safety tips
Find a Contractor
Don't DIY. Find a qualified professional to help you maintain your natural gas appliances.
Appliance Safety
Learn how to safely care for your natural gas appliances over time and how to have natural gas appliances safely installed in your home or business.
Carbon Monoxide
We care about your safety, and it’s important for you to know the risks of carbon monoxide.