Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.
Electric: For any electric emergency including a power outage or other electric-related situation, please call 1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.
If you received a termination notice, make a payment on your account as soon as possible to avoid shut off. You can avoid termination if we receive the past due amount on your account or proof of payment by 10 p.m. on the day before your scheduled shut off date.
Make a payment
Choose one of our simple and secure payment options to make your payment online, in person or by phone. We do not accept payment by cash or personal check at your home.
We know there are times when it may be difficult for you to pay your bill. We offer options to help you get back on track.
We can delay shut off for up to 10 days if a licensed physician or public health official states that shut off would be a serious and immediate threat to the health or safety of a designated person in your household. This can be continued for one additional 10-day period if we receive another medical statement during a 12-month period.
To learn more, call us at 1-800-4NIPSCO (1-800-464-7726).
If you're unable to pay the full amount before your scheduled shut off date, you could receive payment assistance or create a payment arrangement with us to get back on track.
If your service has already been shut off for nonpayment, you need to take a few steps to receive service again:
Once you have paid the full required amount or can provide proof of payment, call us at 1-800-4NIPSCO (1-800-464-7726) to schedule your reconnection.
Have an emergency?
Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.
Electric: For any electric emergency including a power outage or other electric-related situation, please call 1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.