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Emergency Information

1-800-634-3524

Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.

Electric: For any electric emergency including a power outage or other electric-related situation, please call  1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.


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Appliance Recycling

It pays to recycle

It's easy to get rid of your old, energy-guzzling refrigerator, freezer, dehumidifier or window/room air conditioner unit!

At no cost to you, our contractor will pick up your working appliance, and you’ll get paid! We are currently offering:

 

Appliance Incentive Amount
Refrigerator$50
Freezer$50
Dehumidifier$15
Window/room air conditioner unit$15

 

Schedule your appliance pick-up* 

 

Need to change or cancel your appointment?

We understand things come up.  At your earliest convenience, please call 1-800-721-7385 and select "option 1" to reschedule or cancel your existing appointment.

Things to know

  • You must be a NIPSCO residential electric customer with active service
  • Appliances must be picked up at the NIPSCO service address
  • You must own the appliance
  • An adult (18 years or older) must be available at the time of pick-up
  • There is a limit of two (2) large appliances (refrigerators and freezers) and two (2) small appliances (window/room air conditioner or dehumidifier) per household, per year
  • Window/room air conditioner units/dehumidifiers are only eligible for pick-up and incentive with a refrigerator/freezer pick-up
  • Refrigerators and freezers must be 10-30 cubic feet and be plugged in, working/cooling empty and disconnected from any water lines at the time of pick-up
  • There are no size requirements for room air conditioners or dehumidifiers, but they must be removed from the wall or window,** unplugged and placed near an outlet so the driver can confirm the unit is in working condition at the time of pick-up.
  • The old appliance will be delivered to a safe recycling facility
  • In rare instances, older units that use sulfur dioxide (SO2) as a refrigerant are not eligible for recycling, and we can only determine if your appliance contains SO2 upon visual inspection

For any questions about this program, please call 1-800-721-7385 Monday through Friday between 8 a.m. and 5 p.m. CT. 


Responsible Appliance Disposal***

Responsible Appliance Disposal ProgramNIPSCO is a participating partner of the Responsible Appliance Disposal (RAD) Program, a voluntary partnership that works with utilities, retailers, manufacturers, states, affiliates and others to dispose of old refrigerated appliances using the best environmental practices available - going beyond federal requirements to protect Earth’s climate and ozone layer.

NIPSCO Cumulative RAD Partner Stats 2022

RAD Results

Cumulative RAD Results for NIPSCO


Since joining RAD in 2011, NIPSCO has responsibly disposed of…

Responsible Appliance Disposal Statistics - 15,154 Refrigerators 4,337 Stand-Alone Freezers

 Durable Materials

Recycled rather than landfilled the following durable materials:

3,153,870  
pounds of ferrous metals (e.g., steel)

168,809 
pounds of non-ferrous metals (e.g., copper)

392, 862  
pounds of plastic

97,390  
pounds of glass

Hazardous Waste

Properly handled:

1,574
gallons of used oil

39  
PCB-containing capacitors

1,422 
mercury-containing components

Energy
Savings

Reduced energy use by:

168 million  
Kilowatt hours to (kWh), which translates to consumer savings of $16.86 million 

 

 

 

Units Processed

Cumulative Units Processed by NIPSCO

 

NIPSCO first joined the RAD program in 2011. Since then, NIPSCO has collected and processed a total of 23,771 refrigerant-containing appliances using best environmental practices. As a result, NIPSCO has successfully reduced emissions of ozone-depleting substances and greenhouse gases as well as reduced energy consumption, increased the recycling of durable materials, and ensured the proper handling of hazardous substances.

Responsible Appliance Disposal Savings Graph

 

Responsible Appliance Disposal Graph by Type

Climate Benefits

Cumulative Climate Benefits for NIPSCO

 

Since 2011, NIPSCO achieved a reduction of 161,967 metric tons of carbon dioxide equivalent, which is equal to:

Greenhouse gas emissions from 36,119 passenger vehicles driven for one year. (-or-)

Carbon dioxide emissions from 24,408 homes' energy use for one year. (-or-)

Carbon dioxide emissions avoided from 6,138,547 incandescent lamps switched to LEDs.

Of these emissions reduced, 10.9% can be attributed to reclaiming or destroying refrigerants, 12.5% to reclaiming or destroying foam-blowing agents, 2.3% to recycling durable materials (which avoids the need to produce virgin materials), and 74.3% to removing old units from the grid. 

Responsible Appliance Disposal Cumulative Climate Benefits for NIPSCO

 

Stratospheric Ozone Benefits

Cumulative Stratospheric Ozone Benefits for NIPSCO

 

Since 2011, NIPSCO avoided the release of 5,602 ODP-weighted kg of ozone-depleting substances (ODS) which otherwise would have contributed to stratospheric ozone depletion. Ozone depletion causes increased amounts of UV radiation to reach the Earth’s surface. Overexposure to UV radiation can cause a range of health effects, including skin cancer (melanoma and non melanoma), premature aging of the skin and other skin problems, cataracts and other eye damage, and suppression of the immune system.

Of the ODS emissions avoided, 27% can be attributed to reclaiming or destroying refrigerants and 73% to reclaiming or destroying foam-blowing agents.

Responsible Appliance Disposal Cumulative Stratospheric Ozone Benefits for NIPSCO

Energy Savings

Cumulative Energy Savings for NIPSCO

RAD’s utility partners are committed to ensuring that old, inefficient appliances being disposed of by one household do not get reused by other households. The permanent retirement of these appliances translates into both energy and consumer cost savings. Since 2011, NIPSCO reduced energy use by 168,054,944 kWh, which is estimated to have saved customers $16,864,705 on electricity bills. 

Responsible Appliance Disposal Savings Graph

Recycling Statistics

Cumulative Recycling Statistics for NIPSCO

 

Since 2011, NIPSCO further protected the environment by keeping recyclable materials out of landfills and ensuring the proper handling of hazardous waste, as shown below.

Materials prevented from going to a landfill:

  • 3,153,870 lbs. of ferrous metals (e.g., steel)
  • 168,809 lbs. of non-ferrous metals (e.g., copper)
  • 392,862 lbs. of plastic
  • 97,390 lbs. of glass 

Hazardous materials handled properly:

  • 1,574 gallons of used oil
  • 39 PCB-containing capacitors
  • 1,422 mercury-containing capacitor(s)

If released into the environment, used oil can leak into groundwater and major waterways and pollute drinking water sources. In addition to used oil, appliances may contain toxic chemicals and heavy metals—namely PCBs from capacitors and mercury from thermostatic switches. PCBs are regulated by EPA as toxic substances; they may cause cancer and liver damage and can have negative impacts on the neurological development of children, the human reproductive system, the immune system, and the endocrine system. Mercury is toxic and causes a variety of adverse health effects, including tremors, headaches, respiratory failure, reproductive and developmental abnormalities, and potentially, cancers.


Related Information

Third-party Links*

* Clicking on the links/buttons above takes the user to web pages operated and maintained by a third-party provider of energy efficiency and energy saving services not owned by or affiliated with NIPSCO. The link is provided as a convenience by NIPSCO and NIPSCO does not make any representations or warranties regarding the security of the website or the provisions of goods and services by the third party provider. NIPSCO disclaims any and all liability that may arise from the use of third party websites.

NIPSCO’s residential energy efficiency programs are administered by TRC, a third-party implementation specialist that helps homes and businesses save energy.

Damage and Liability**

** CLEAResult, TRC, and NIPSCO are not liable for any injury or damage that may occur while moving the unit for pick-up by CLEAResult. Should something happen to the unit while being moved such as the unit being dropped and no longer in working condition, CLEAResult, TRC and NIPSCO are not liable and are not responsible for paying an incentive if the unit is in working condition.

*** The numbers and information provided in the above section are provided by RAD as apart of the 2022 cumulative RAD report results. 

RAD Report Information***

The numbers and information are provided by RAD as of the 2022 cumulative RAD report results.

Ways to Save
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Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and thenour emergency number 1-800-634-3524.

Electric: For any electric emergency including a power outage or other electric-related situation, please call  1-800-464-7726. If you see a downed power line, stay away and immediately call 911 and then our emergency number.